Exchanges & Returns
If you need to exchange a product that you ordered from us please contact us at 972-602-9592 to work out the exchange - without any hassles or headaches.
In the event that a return is the result of an error of our company, or website - we will issue a full credit and call tag or return label for pickup of the parts to be returned to our facility. Within 60 days of receipt of your shipment, you may request to return any of the following items for a refund:
- Any item that has been unopened.
- Any item received with missing parts or components.
- Any item that is defective or damaged.
- Any other item in new condition with original packaging and accessories.
Return shipping costs will be at the customer's expense; we will not accept COD shipments. If you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund.
A Return Merchandise Authorization (RMA) number is required for any return. To request a Return Merchandise Authorization number you may call our Returns Department at 972-602-9592 (Mon-Fri) from 8am-5pm (CST).
Any package returned without a Return Merchandise Authorization (RMA) number will not be accepted or credited.
Once you have received your Return Merchandise Authorization number - place this number clearly on two sides of the exterior of your box that you are returning to us (the RMA number is used to reconcile the package that you are sending to us with your claim).
Please indicate the reason for your return of the product inside the box with the part to be returned. Include the packing slip and wrap the package securely.
If you do not have your packing slip, please indicate the order number or the e-mail address and name of person who placed the order, along with the reason for your return on a separate piece of paper, and send the package the address below.
For your protection, we recommend that you use UPS or Insured United States Postal Service for shipment.
All return items must be securely packed and shipped to the address indicated in the Return Authorization. Include a printed copy of the RMA that you received in response to your request. Products that show clear evidence of use will not be accepted for refund.
Refunds And Restocking Fees
Please note: a 15% re-stocking fee will be applied to any return that is not an error of our company or website. We will refund to the original purchaser, less a 15% restocking fee, for most items if returned with the original box, packaging, all manuals and accessories within 14 days of receipt.
Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return.
Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All package return shipping costs are the responsibility of the customer. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 14 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.